Shipping policy

Shipping Policy

Thank you for shopping with HyloHerb. We are committed to delivering your order as quickly and safely as possible. Please read our Shipping Policy before placing your order.

1. Shipping Provider

All orders are shipped using Aramex Store-to-Door unless otherwise stated.

2. Delivery Time

Our standard estimated delivery time is:

8–11 business days  

Business days are Monday to Friday and exclude weekends and South African public holidays.

Please note that delivery times are estimates only and are not guaranteed.

3. Order Processing

Orders are typically processed within 1–2 business days after payment has been successfully received and verified.

Orders placed on weekends or public holidays will be processed on the next business day.

4. Delivery Delays

While we work closely with our courier partners to ensure timely delivery, delays may occasionally occur due to circumstances beyond our control, including but not limited to:

  • Weather conditions
  • High shipping volumes
  • Public holidays
  • Industrial action or strikes
  • Road closures
  • Remote delivery locations
  • Incorrect delivery information provided by the customer
  • Operational delays experienced by the courier

Once your order has been handed to Aramex Store-to-Door, HyloHerb is not responsible for delays caused by the courier or other events outside our reasonable control.

However, we will gladly assist you in communicating with the courier and tracking your shipment until it has been delivered.

5. Shipping Address

Customers are responsible for providing a complete and accurate delivery address.

HyloHerb is not responsible for delays, failed deliveries, or additional shipping charges resulting from incorrect or incomplete address information provided at checkout.

6. Tracking Your Order

Once your order has been dispatched, you will receive a shipping confirmation along with your tracking information (where available).

You can use the tracking number to monitor your parcel's progress.

7. Failed Deliveries

If delivery cannot be completed because:

  • the customer is unavailable;
  • an incorrect address was provided;
  • the parcel is unclaimed; or
  • delivery instructions cannot be fulfilled,

the parcel may be returned to us.

Any additional shipping costs to resend the order may be the responsibility of the customer.

8. Lost or Damaged Parcels

If your parcel arrives damaged or appears to be lost in transit, please contact us as soon as possible.

We will work with Aramex Store-to-Door to investigate the matter and provide an appropriate resolution where applicable.

9. Shipping Fees

Shipping fees are calculated during checkout unless a promotional offer or free shipping campaign applies.

Shipping charges are non-refundable once an order has been dispatched, except where required by applicable South African law.

10. Contact Us

If you have any questions regarding your shipment, please contact our customer support team.

HyloHerb